Artificial Intelligence for the Public Sector

Join us to hear from Alexis Bonnell, Former Head of Innovation at USAID, where she helps demystify AI for "curious" public servants. She will share use cases, lessons learned, easy tools and answers your questions about how to navigate emerging technologies like AI for your mission.

Join Santiago Garces, Chief Innovation Officer for the City of Boston, in this 90-minute virtual training, where participants will learn about the uses and advantages of new technologies - including big data, AI, chatbots, blockchain, IoT - for public sector workers as well as mitigation strategies for risks such as privacy, security, and bias.

In this 90-minute virtual training, participants will understand and discuss AI tools, experiment with them, and become more confident in how they work. We will review key AI use cases for government and explore how generative AI might shape government in the future. Bring the questions you have, the rumors you heard, and join others in an informative and lively talk.

As a Part 2 to our previous workshop, “What the Heck is ChatGPT? How Generative AI Will Impact Government," we are offering a follow-up session where you can ask the AI questions you're curious about and get answers from expert Alexis Bonnell. Bring the questions you have, the rumors you heard, and join others in an informative and lively talk.

Join Boston's Chief Information Officer, Santiago Garces for this 90-minute virtual training, where participants will learn about how he developed the Boston guidelines on using generative AI in public service.

Join Chike Aguh, former Chief Innovation Officer at the US Department of Labor, for a 60-minute virtual workshop, where participants will learn about the problems and challenges facing us in the future of work, as well as positive efforts underway to address these challenges.

Join Jennifer Pahlka, former U.S. Deputy Chief Technology Officer under President Obama and author of "Recoding America: Why Government is Failing in the Digital Age and How We Can Do Better", for a 90-minute virtual workshop. Pahlka will discuss how government is failing in the digital age, and learn how we can move towards a system where we create bottom-up solutions in government and get systems that work for people in government and the residents they serve.

Marci Harris CEO and Co-Founder of POPVOX, a nonpartisan platform for civic engagement, and Executive Director of the POPVOX Foundation, for a 90-minute virtual workshop for public sector professionals who are new to artificial intelligence (AI). Harris will discuss the differences between machine learning, natural language processing, and generative AI, and highlight their uses for governing.

Join John Basl, Associate Director of the Northeastern University Ethics Institute, where he leads AI and Data Ethics Initiatives, for a 90-minute virtual workshop on the challenges in developing ethical artificial intelligence (AI). Basl will discuss the developing AI based systems in the current absence of a robust ethics ecosystem that helps distribute ethical reasoning, decision-making, and responsibility.

Join Santiago Garces, Boston's Chief Information Officer, for a 90-minute virtual workshop on how governments are approaching new generative AI and how Boston has adopted a “responsible experimentation approach” to artificial intelligence (AI).

This workshop addresses potential benefits and risks of artificial intelligence (AI) for public legal professionals. Learners will leave the workshop with an understanding of how responsible use of generative artificial intelligence could be used to enhance the work of public lawyers, including relevant examples for their own work. Note: This is a closed event for members of the New York Office of the Attorney General. 

Join Jennifer Anastasoff, Executive Director of the Tech Talent Project and founding member of U.S. Digital Service, and Cassandra Madison, Vice President of Partnerships of the Tech Talent Project for this 60-minute virtual workshop on the best practices in hiring and supporting tech and artificial intelligence (AI) leaders in government.

Join Beth Noveck, New Jersey's Chief Innovation Officer and Director of the GovLab, for a 60-minute virtual workshop on how to use generative artificial intelligence tools like ChatGPT, Bard and Claude in everyday work.

Join Beth Noveck, New Jersey's Chief Innovation Officer and Director of the Governance Lab, for a 60-minute virtual workshop on how to use generative artificial intelligence tools like Midjourney, DALL-E, and Canva in everyday work.

Join Christopher Rein, New Jersey's Chief Technology Officer, for this 90-minute virtual workshop which will cover ways in which the public sector can embrace artificial intelligence, while being mindful of the risks associated with these new technologies.

In this 60-minute hands-on session, Brandon Brin, Senior Technology Strategist at Microsoft, will teach participants how to use Microsoft Copilot and Bing chat and how to frame their prompts to receive better responses.

Join us for this 90-minute virtual training with Beth Noveck, New Jersey's Chief Innovation Officer and Director of the GovLab. In this hands-on tutorial, participants will learn about generative artificial intelligence tools like ChatGPT, Bard and Claude and how to use them in their everyday work. This workshop will focus on tools to help with generating, summarizing, translating and analyzing text and how to use them to improve government services.

Join us for this 90-minute virtual training with Beth Noveck, New Jersey's Chief Innovation Officer and Director of the Governance Lab. In this hands-on tutorial, participants will learn about generative artificial intelligence tools like Midjourney, DALL-E and Canva and how to use them in their everyday work. This workshop will focus on how and why image generation tools can help simplify the delivery of services, improve presentations, enhance resident engagement and more.

In this 60-minute session, Lane Dilg, Head of Strategic Partnerships, Global Affairs at OpenAI, will provide information about how participants can access and use OpenAI tools, models and services. Participants will learn how to build GPTs -custom versions of ChatGPT that combine instructions, extra knowledge, and any combination of skills - without any coding required. Lane will also highlight how public sector organizations around the world are using OpenAI tools to enhance the experience of government workers and improve the delivery of public benefits.

Join us for a 90-minute workshop with Cory Ondrejka, former Tech Advisor to the CEO at Google and VP of Product at the Google Experience. In this workshop, Ondrejka will delve into the cutting-edge developments in artificial intelligence (AI) and their profound implications for government agencies and public services.

In this 60-minute session, Sergio Ortega, Worldwide Public Sector Lead in Artificial Intelligence and Machine Learning at Amazon Web Services, will provide information about how participants can leverage artificial intelligence and machine learning to address managing complex documents such as insurance claims, healthcare claims, benefits claims and contracts. Documents come in various file types, varied formats, and contain valuable information

Join us for this 90-minute virtual workshop with Elham Ali, Researcher at the Opportunity Project for Cities with the Beeck Center for Social Impact and Innovation at Georgetown University. In this training, participants will learn about approaches to integrate the principles of human-centered design and equity to Artificial Intelligence (AI) design, use and evaluation. Elham will share best practices for public sector professionals to apply human-centered design in AI to their work projects, team, and community collaboration. Participants will also learn from a city government case study where government advisers, community nonprofits, and a technology company worked together to successfully apply human-centered and generative AI design to a civic technology project.

Join us for this 60-minute virtual workshop with Abigail Fisher, civic design expert working with the Colorado Digital Service, and former design lead at New York City's Civic Service Design Studio. In this training focused on making government communications simple, comprehensive and effective, participants will learn about the importance of using plain language for communicating with residents and in which context and circumstances using plain language is necessary and appropriate. Participants will also learn how to use artificial intelligence (AI) tools to de-jargonize government language, with a hands-on tutorial on how to turn a complex piece of government writing into simpler and easier-to-understand language for government employees and residents alike.

Join us for this 60-minute virtual workshop with Steven Johnson, Editorial Director at Google Labs. In this training, Steven will introduce NotebookLM, Google's new AI-powered research and writing tool, and will explain how NotebookLM's source-grounding approach allows users to navigate and explore complex documents or archives of information

In this 60-minute session, Microsoft’s global public sector team will share examples of how state and municipal governments and government agencies are using artificial intelligence to enhance services and operations, including traffic flow analysis, improving healthcare services, cyber-attack prevention and improving services to citizens.

Neil Kleiman, urban policy professor at Northeastern University’s School of Public Policy and Urban Affairs and a Senior Fellow at the Burnes Center for Social Change and the GovLab, will outline how to establish a working and productive relationship with local colleges and universities around shared artificial intelligence (AI) goals.

We’re bringing Cory Ondrejka back to answer everything you wanted to know about artificial intelligence, and more! Cory Ondrejka is a Senior Fellow at the Burnes Center for Social Change and previously served as the Vice President of Product Management at Google.

Eric Gordon, professor of Civic Media at Emerson College and director of the Engagement Lab, will provide a practical framework for government practitioners to rethink why and how public engagement happens at a time when most public-serving institutions are facing significant trust deficits.

Hear from local government leaders and innovators - including Zoila Cassanova, New Jersey Passaic County Surrogate Judge; Intashan Chowdhury, Borough Administrator for the Borough of Prospect Park in New Jersey; and Micah Gaudet, Deputy City Manager for Maricopa, Arizona to learn how to lead initiatives that bring AI into local government.

Join us for an insightful webinar exploring the transformative influence of AI on resident engagement. From redefining communication strategies to meeting evolving resident expectations, we'll delve into the realm of generative AI, chatbots, and beyond. 

Join us for this 90-minute virtual workshop, where Dan Chenok, Executive Director of the IBM Center for The Business of Government will explain artificial intelligence’s (AI) potential to improve government operations, services, and the delivery of benefits. 

In this 90-minute virtual workshop, Chike Aguh, former Chief Innovation Officer at the US Department of Labor will discuss how the future of work intersects with key emerging technologies that are defining the 21st century economy such as artificial intelligence, semiconductors, quantum computing, and extended reality.

Join us for this 90-minute virtual workshop with Joy Bonaguro, former Chief Data Officer of the State of California. Participants will learn how to distinguish artificial intelligence (AI) and machine learning (ML) data science from traditional analytics.

Join Michael Baskin, Chief Innovation Officer for Montgomery County Maryland, in an hour-long workshop to learn how to get the most out of responses from generative artificial intelligence (AI) models.

Join us for this 60-minute workshop with the USDR team, who will show participants how generative AI can be integrated into existing workflows to address public sector challenges, drawing on USDR’s experience with state and local governments.

Join us for this 90-minute workshop with Dan Chenok, Executive Director of the IBM Center for The Business of Government, where participants will learn how procurement officials in government can apply AI to do market research, develop templates based on experience, outline particular clauses that can achieve the mission goals of the procurement, and more.

Join us for this 60-minute virtual training where John Basl will discuss the challenges in developing ethical artificial intelligence (A.I.) based systems in the current absence of a robust ethics ecosystem that helps distribute ethical reasoning, decision-making, and responsibility.

Join us for a 60-minute virtual workshop with Jennifer Anastasoff, where participants will receive specific advice for recruiting and hiring technical experts and will learn to identify relevant technology and innovation leadership positions, as well as the competencies leaders and their teams will need to be successful.

Join us for a 90-minute workshop with Eric Gordon and Nigel Jacob where participants will learn about the importance of rethinking public engagement strategies in the context of trust deficits within public-serving institutions.

Join us for a 60-minute workshop with Chris Rein, where participants will hear an overview of what the State of New Jersey is doing with respect to generative artificial intelligence (AI).

InnovateUS is providing a training on generative artificial intelligence (GenAI) best practices for the Utah Attorney General's Office. Note: This training is for staff of the Utah Attorney General's Office and is not open to the public. 

Join us for a 60-minute workshop where Arvind Narayanan, professor at Princeton University, will discuss what Artificial Intelligence can and can’t do, and how to tell the difference between predictive artificial intelligence (AI), generative AI, and other types of AI.

In this 90-minute session, you’ll explore real-world case studies from governments actively using AI, learn best practices for policy development and deployment, and understand the critical role sandboxes play in fostering responsible innovation.

With a focus on practical solutions, this session will highlight Utah’s approach to general workforce training, customized support for power users, and the development of tailored workshops for key stakeholders such as adjudicators and procurement professionals.

In this 90-minute session, participants gain a clear understanding of how entity resolution supports better governance and decision-making, while also addressing key concerns around privacy and ethics. Whether you're involved in social services, justice, healthcare, or any other area that relies on accurate data, this workshop will equip you with the insights to enhance your agency's performance.

This workshop offers an in-depth look at how Colorado is leading the way in responsible AI integration within the public sector.

This workshop will cover the promise and practicalities of government-academic partnerships to build bridges between universities and government agencies. This talk will provide examples and discuss learnings on how to enable such work at the local and state level.

This workshop introduces GenAI as a “practice partner” for governments, offering a low-cost, high-impact way to prepare for extreme weather events, misinformation campaigns, and other complex emergencies.

Con la experiencia de Santiago Garcés, CIO de la ciudad de Boston, conoceremos casos reales y buenas prácticas sobre cómo las administraciones pueden aprovechar el poder de los datos y la IA para mejorar la toma de decisiones, la prestación de servicios y la confianza ciudadana.

En esta charla se explorarán procesos y herramientas que facilitan la integración del diseño participativo en la definición de problemas y el desarrollo de soluciones innovadoras a problemas públicos con el apoyo de la inteligencia artificial.

This workshop is for anyone in government—regardless of role or department—who wants a foundational understanding of AI and its implications for public service.

In this workshop, we’ll share key lessons from the Commonwealth’s ChatGPT Enterprise Pilot.

Este taller explorará cómo la inteligencia artificial generativa puede potenciar el diseño de servicios públicos, abriendo oportunidades a la creación de experiencias más eficientes, personalizadas y centradas en el usuario.

In this workshop, Cassandra Madison and Josiah Raichewill guide public sector professionals through the five most important shifts shaping technology governance in 2025.

Led by Neil Kleiman, Professor at Northeastern University and Faculty Director of InnovateUS, and Lamar Gardere, Executive Director of the Data Center, this session offers a roadmap for using technology and data not just as buzzwords—but as practical levers to improve outcomes, increase agility, and stay grounded in the needs of communities.

Join Dr. Deborah D. Stine for a practical, hands-on webinar designed to empower state and local government staff in policy analysis, program evaluation, and related community engagement with the latest advancements in AI-driven prompts.

En este seminario, exploraremos el proceso de creación de una política de IA generativa para el gobierno, tomando como referencia la experiencia de la ciudad de Boston en el desarrollo de sus directrices.

Led by Neil Kleiman, Professor at Northeastern University and Faculty Director of InnovateUS, and Lamar Gardere, Executive Director of The Data Center, this session will help public managers balance enthusiasm with caution, opportunity with accountability—and turn curiosity into action.

In this session led by John Wihbey, participants will explore how these tools can be thoughtfully integrated into public communication workflows while upholding standards of quality, transparency, and ethics.

In this workshop, the City of Portland, Oregon will share how they piloted an AI-powered solution to streamline permitting appointment scheduling.

Around the world, governments and international organizations are taking different approaches to shaping the future of AI—some focused on technological advancement, others on human rights, safety, or geopolitical competition. You’ll gain a clear picture of key actors, the goals driving their efforts, and the tradeoffs each approach entails.

In this interactive session, Josh Martin, former Chief Data Officer for the State of Indiana, and Jamie Kimes, founder of The Idea Garden, will explore how AI can be a force for good—especially when it comes to supporting neurodiverse individuals and unlocking new forms of human potential.

This workshop offers a practical guide to navigating the vendor landscape, evaluating AI tools, and setting clear expectations for trustworthy implementation.

In this session, we’ll unpack how conversational bots work, what they can (and can’t) do, and what risks to watch for when deploying them in the public sector.

This session explores current and potential applications of AI in law enforcement, highlighting real-world implementations, core technologies, and their operational benefits and limitations.

This foundational session will introduce law enforcement and public safety professionals to the core concepts of Artificial Intelligence, with a focus on applications in policing.

Understand the case for public engagement in an AI era. Discuss the values, risks, and potential of AI to support civic participation—if designed well. Come away with a nine-step checklist for designing effective and efficient engagement with AI.

This workshop will emphasize fairness, accountability, and transparency in the deployment of AI in public safety. It will also offer practical guidance on how to conduct regular bias checks, establish clear lines of accountability, and ensure transparent decision-making.

Explore how to select the right AI tool for the right purpose from deliberation to co-creation, from problem definition to solution identification.

Learn a practical framework for structuring inclusive, AI-supported public engagement.

Learn how AI can help communities identify and frame policy challenges collaboratively, moving beyond expert-driven problem definition to inclusive priority- and agenda-setting.

Learn how to systematically analyze and structure participation feedback.

This opening session introduces the series’ core themes: clear messaging, media logic, and the evolving role of AI.

This session will guide public safety executives through key steps in developing effective AI policies tailored to their agency’s mission.

An exploration of how generative AI tools can support message drafting, from speeches to FAQs—what works, what doesn’t, and how to stay in control.

This session will help executives develop stakeholder engagement strategies and processes that support trust, transparency, and shared ownership throughout the AI lifecycle—from problem definition to deployment.

Learn how to design AI tools with—not for—diverse communities facing language and cultural barriers.

An introduction to AI tools, their risks and opportunities, and what every public communicator should understand.

Discuss the principles of transparency, accountability, and bias mitigation when using AI in the public interest.

Learn practical techniques for translating legal, economic, and technical content into messages that the public can understand and act on.

Explore how narrative techniques can help public agencies connect with diverse audiences and improve message retention.

This workshop will examine how predictive algorithms are developed and deployed in law enforcement, the risks of feedback loops and discriminatory outcomes, and practical steps agencies can take to evaluate and mitigate bias.

Master AI tools for processing large volumes of public input while preserving nuance, sentiment, and minority perspectives.

Examine best practices for communicating under pressure—focusing on tone, timing, and transparency during high-stakes moments.

Learn how to use visuals and video to enhance clarity and engagement, while avoiding cliché designs, AI-generated “slop,” and misinformation traps.

This session will explore how law enforcement agencies are using facial recognition, from suspect identification to surveillance, and examine the ethical, legal, and technical challenges it raises.

This workshop shows how policing professionals can use body cam footage to improve officer communication and training, assess the impact of training, and even predict moments of escalation during police interactions.

Explore how artificial intelligence can enhance citizen assemblies and other deliberative democratic innovations.

Explore best practices for multilingual messaging, inclusive communication, and the responsible use of AI translation tools to reach diverse audiences.

This workshop will provide an overview for law enforcement executives on how governance can ensure alignment between organizational processes, regulatory standards, and AI capabilities.

Gain insight into how journalists evaluate stories and sources, and how public professionals can pitch their messages effectively.

This workshop will explore how agencies can use AI tools to strengthen community policing efforts, foster transparency, and support inclusive, participatory approaches to public safety

Hear directly from editors and reporters about how news decisions are made and how public narratives are shaped.

Learn how to build trust with reporters, respond to errors, and correct the record without escalating tensions.

Experience how AI can support structured public deliberation, from digital town halls to consensus-building platforms that bridge divides.

Understand how the digital public sphere shapes public discourse, and how public professionals can engage responsibly and effectively.

Learn how to evaluate whether AI-powered participation actually solves real problems and improves people's lives.

Explore strategies for countering misinformation and restoring credibility in an era of declining trust in public institutions.

Join us to hear from Alexis Bonnell, Former Head of Innovation at USAID, where she helps demystify AI for "curious" public servants. She will share use cases, lessons learned, easy tools and answers your questions about how to navigate emerging technologies like AI for your mission.

Join Santiago Garces, Chief Innovation Officer for the City of Boston, in this 90-minute virtual training, where participants will learn about the uses and advantages of new technologies - including big data, AI, chatbots, blockchain, IoT - for public sector workers as well as mitigation strategies for risks such as privacy, security, and bias.

In this 90-minute virtual training, participants will understand and discuss AI tools, experiment with them, and become more confident in how they work. We will review key AI use cases for government and explore how generative AI might shape government in the future. Bring the questions you have, the rumors you heard, and join others in an informative and lively talk.

As a Part 2 to our previous workshop, “What the Heck is ChatGPT? How Generative AI Will Impact Government," we are offering a follow-up session where you can ask the AI questions you're curious about and get answers from expert Alexis Bonnell. Bring the questions you have, the rumors you heard, and join others in an informative and lively talk.

Join Boston's Chief Information Officer, Santiago Garces for this 90-minute virtual training, where participants will learn about how he developed the Boston guidelines on using generative AI in public service.

Join Chike Aguh, former Chief Innovation Officer at the US Department of Labor, for a 60-minute virtual workshop, where participants will learn about the problems and challenges facing us in the future of work, as well as positive efforts underway to address these challenges.

Join Jennifer Pahlka, former U.S. Deputy Chief Technology Officer under President Obama and author of "Recoding America: Why Government is Failing in the Digital Age and How We Can Do Better", for a 90-minute virtual workshop. Pahlka will discuss how government is failing in the digital age, and learn how we can move towards a system where we create bottom-up solutions in government and get systems that work for people in government and the residents they serve.

Marci Harris CEO and Co-Founder of POPVOX, a nonpartisan platform for civic engagement, and Executive Director of the POPVOX Foundation, for a 90-minute virtual workshop for public sector professionals who are new to artificial intelligence (AI). Harris will discuss the differences between machine learning, natural language processing, and generative AI, and highlight their uses for governing.

Join John Basl, Associate Director of the Northeastern University Ethics Institute, where he leads AI and Data Ethics Initiatives, for a 90-minute virtual workshop on the challenges in developing ethical artificial intelligence (AI). Basl will discuss the developing AI based systems in the current absence of a robust ethics ecosystem that helps distribute ethical reasoning, decision-making, and responsibility.

Join Santiago Garces, Boston's Chief Information Officer, for a 90-minute virtual workshop on how governments are approaching new generative AI and how Boston has adopted a “responsible experimentation approach” to artificial intelligence (AI).

This workshop addresses potential benefits and risks of artificial intelligence (AI) for public legal professionals. Learners will leave the workshop with an understanding of how responsible use of generative artificial intelligence could be used to enhance the work of public lawyers, including relevant examples for their own work. Note: This is a closed event for members of the New York Office of the Attorney General. 

Join Jennifer Anastasoff, Executive Director of the Tech Talent Project and founding member of U.S. Digital Service, and Cassandra Madison, Vice President of Partnerships of the Tech Talent Project for this 60-minute virtual workshop on the best practices in hiring and supporting tech and artificial intelligence (AI) leaders in government.

Join Beth Noveck, New Jersey's Chief Innovation Officer and Director of the GovLab, for a 60-minute virtual workshop on how to use generative artificial intelligence tools like ChatGPT, Bard and Claude in everyday work.

Join Beth Noveck, New Jersey's Chief Innovation Officer and Director of the Governance Lab, for a 60-minute virtual workshop on how to use generative artificial intelligence tools like Midjourney, DALL-E, and Canva in everyday work.

Join Christopher Rein, New Jersey's Chief Technology Officer, for this 90-minute virtual workshop which will cover ways in which the public sector can embrace artificial intelligence, while being mindful of the risks associated with these new technologies.

In this 60-minute hands-on session, Brandon Brin, Senior Technology Strategist at Microsoft, will teach participants how to use Microsoft Copilot and Bing chat and how to frame their prompts to receive better responses.

Join us for this 90-minute virtual training with Beth Noveck, New Jersey's Chief Innovation Officer and Director of the GovLab. In this hands-on tutorial, participants will learn about generative artificial intelligence tools like ChatGPT, Bard and Claude and how to use them in their everyday work. This workshop will focus on tools to help with generating, summarizing, translating and analyzing text and how to use them to improve government services.

Join us for this 90-minute virtual training with Beth Noveck, New Jersey's Chief Innovation Officer and Director of the Governance Lab. In this hands-on tutorial, participants will learn about generative artificial intelligence tools like Midjourney, DALL-E and Canva and how to use them in their everyday work. This workshop will focus on how and why image generation tools can help simplify the delivery of services, improve presentations, enhance resident engagement and more.

In this 60-minute session, Lane Dilg, Head of Strategic Partnerships, Global Affairs at OpenAI, will provide information about how participants can access and use OpenAI tools, models and services. Participants will learn how to build GPTs -custom versions of ChatGPT that combine instructions, extra knowledge, and any combination of skills - without any coding required. Lane will also highlight how public sector organizations around the world are using OpenAI tools to enhance the experience of government workers and improve the delivery of public benefits.

Join us for a 90-minute workshop with Cory Ondrejka, former Tech Advisor to the CEO at Google and VP of Product at the Google Experience. In this workshop, Ondrejka will delve into the cutting-edge developments in artificial intelligence (AI) and their profound implications for government agencies and public services.

In this 60-minute session, Sergio Ortega, Worldwide Public Sector Lead in Artificial Intelligence and Machine Learning at Amazon Web Services, will provide information about how participants can leverage artificial intelligence and machine learning to address managing complex documents such as insurance claims, healthcare claims, benefits claims and contracts. Documents come in various file types, varied formats, and contain valuable information

Join us for this 90-minute virtual workshop with Elham Ali, Researcher at the Opportunity Project for Cities with the Beeck Center for Social Impact and Innovation at Georgetown University. In this training, participants will learn about approaches to integrate the principles of human-centered design and equity to Artificial Intelligence (AI) design, use and evaluation. Elham will share best practices for public sector professionals to apply human-centered design in AI to their work projects, team, and community collaboration. Participants will also learn from a city government case study where government advisers, community nonprofits, and a technology company worked together to successfully apply human-centered and generative AI design to a civic technology project.

Join us for this 60-minute virtual workshop with Abigail Fisher, civic design expert working with the Colorado Digital Service, and former design lead at New York City's Civic Service Design Studio. In this training focused on making government communications simple, comprehensive and effective, participants will learn about the importance of using plain language for communicating with residents and in which context and circumstances using plain language is necessary and appropriate. Participants will also learn how to use artificial intelligence (AI) tools to de-jargonize government language, with a hands-on tutorial on how to turn a complex piece of government writing into simpler and easier-to-understand language for government employees and residents alike.

Join us for this 60-minute virtual workshop with Steven Johnson, Editorial Director at Google Labs. In this training, Steven will introduce NotebookLM, Google's new AI-powered research and writing tool, and will explain how NotebookLM's source-grounding approach allows users to navigate and explore complex documents or archives of information

In this 60-minute session, Microsoft’s global public sector team will share examples of how state and municipal governments and government agencies are using artificial intelligence to enhance services and operations, including traffic flow analysis, improving healthcare services, cyber-attack prevention and improving services to citizens.

Neil Kleiman, urban policy professor at Northeastern University’s School of Public Policy and Urban Affairs and a Senior Fellow at the Burnes Center for Social Change and the GovLab, will outline how to establish a working and productive relationship with local colleges and universities around shared artificial intelligence (AI) goals.

We’re bringing Cory Ondrejka back to answer everything you wanted to know about artificial intelligence, and more! Cory Ondrejka is a Senior Fellow at the Burnes Center for Social Change and previously served as the Vice President of Product Management at Google.

Eric Gordon, professor of Civic Media at Emerson College and director of the Engagement Lab, will provide a practical framework for government practitioners to rethink why and how public engagement happens at a time when most public-serving institutions are facing significant trust deficits.

Hear from local government leaders and innovators - including Zoila Cassanova, New Jersey Passaic County Surrogate Judge; Intashan Chowdhury, Borough Administrator for the Borough of Prospect Park in New Jersey; and Micah Gaudet, Deputy City Manager for Maricopa, Arizona to learn how to lead initiatives that bring AI into local government.

Join us for an insightful webinar exploring the transformative influence of AI on resident engagement. From redefining communication strategies to meeting evolving resident expectations, we'll delve into the realm of generative AI, chatbots, and beyond. 

Join us for this 90-minute virtual workshop, where Dan Chenok, Executive Director of the IBM Center for The Business of Government will explain artificial intelligence’s (AI) potential to improve government operations, services, and the delivery of benefits. 

In this 90-minute virtual workshop, Chike Aguh, former Chief Innovation Officer at the US Department of Labor will discuss how the future of work intersects with key emerging technologies that are defining the 21st century economy such as artificial intelligence, semiconductors, quantum computing, and extended reality.

Join us for this 90-minute virtual workshop with Joy Bonaguro, former Chief Data Officer of the State of California. Participants will learn how to distinguish artificial intelligence (AI) and machine learning (ML) data science from traditional analytics.

Join Michael Baskin, Chief Innovation Officer for Montgomery County Maryland, in an hour-long workshop to learn how to get the most out of responses from generative artificial intelligence (AI) models.

Join us for this 60-minute workshop with the USDR team, who will show participants how generative AI can be integrated into existing workflows to address public sector challenges, drawing on USDR’s experience with state and local governments.

Join us for this 90-minute workshop with Dan Chenok, Executive Director of the IBM Center for The Business of Government, where participants will learn how procurement officials in government can apply AI to do market research, develop templates based on experience, outline particular clauses that can achieve the mission goals of the procurement, and more.

Join us for this 60-minute virtual training where John Basl will discuss the challenges in developing ethical artificial intelligence (A.I.) based systems in the current absence of a robust ethics ecosystem that helps distribute ethical reasoning, decision-making, and responsibility.

Join us for a 60-minute virtual workshop with Jennifer Anastasoff, where participants will receive specific advice for recruiting and hiring technical experts and will learn to identify relevant technology and innovation leadership positions, as well as the competencies leaders and their teams will need to be successful.

Join us for a 90-minute workshop with Eric Gordon and Nigel Jacob where participants will learn about the importance of rethinking public engagement strategies in the context of trust deficits within public-serving institutions.

Join us for a 60-minute workshop with Chris Rein, where participants will hear an overview of what the State of New Jersey is doing with respect to generative artificial intelligence (AI).

InnovateUS is providing a training on generative artificial intelligence (GenAI) best practices for the Utah Attorney General's Office. Note: This training is for staff of the Utah Attorney General's Office and is not open to the public. 

Join us for a 60-minute workshop where Arvind Narayanan, professor at Princeton University, will discuss what Artificial Intelligence can and can’t do, and how to tell the difference between predictive artificial intelligence (AI), generative AI, and other types of AI.

In this 90-minute session, you’ll explore real-world case studies from governments actively using AI, learn best practices for policy development and deployment, and understand the critical role sandboxes play in fostering responsible innovation.

With a focus on practical solutions, this session will highlight Utah’s approach to general workforce training, customized support for power users, and the development of tailored workshops for key stakeholders such as adjudicators and procurement professionals.

In this 90-minute session, participants gain a clear understanding of how entity resolution supports better governance and decision-making, while also addressing key concerns around privacy and ethics. Whether you're involved in social services, justice, healthcare, or any other area that relies on accurate data, this workshop will equip you with the insights to enhance your agency's performance.

This workshop offers an in-depth look at how Colorado is leading the way in responsible AI integration within the public sector.

This workshop will cover the promise and practicalities of government-academic partnerships to build bridges between universities and government agencies. This talk will provide examples and discuss learnings on how to enable such work at the local and state level.

This workshop introduces GenAI as a “practice partner” for governments, offering a low-cost, high-impact way to prepare for extreme weather events, misinformation campaigns, and other complex emergencies.

Con la experiencia de Santiago Garcés, CIO de la ciudad de Boston, conoceremos casos reales y buenas prácticas sobre cómo las administraciones pueden aprovechar el poder de los datos y la IA para mejorar la toma de decisiones, la prestación de servicios y la confianza ciudadana.

En esta charla se explorarán procesos y herramientas que facilitan la integración del diseño participativo en la definición de problemas y el desarrollo de soluciones innovadoras a problemas públicos con el apoyo de la inteligencia artificial.

This workshop is for anyone in government—regardless of role or department—who wants a foundational understanding of AI and its implications for public service.

In this workshop, we’ll share key lessons from the Commonwealth’s ChatGPT Enterprise Pilot.

Este taller explorará cómo la inteligencia artificial generativa puede potenciar el diseño de servicios públicos, abriendo oportunidades a la creación de experiencias más eficientes, personalizadas y centradas en el usuario.

In this workshop, Cassandra Madison and Josiah Raichewill guide public sector professionals through the five most important shifts shaping technology governance in 2025.

Led by Neil Kleiman, Professor at Northeastern University and Faculty Director of InnovateUS, and Lamar Gardere, Executive Director of the Data Center, this session offers a roadmap for using technology and data not just as buzzwords—but as practical levers to improve outcomes, increase agility, and stay grounded in the needs of communities.

Join Dr. Deborah D. Stine for a practical, hands-on webinar designed to empower state and local government staff in policy analysis, program evaluation, and related community engagement with the latest advancements in AI-driven prompts.

En este seminario, exploraremos el proceso de creación de una política de IA generativa para el gobierno, tomando como referencia la experiencia de la ciudad de Boston en el desarrollo de sus directrices.

Led by Neil Kleiman, Professor at Northeastern University and Faculty Director of InnovateUS, and Lamar Gardere, Executive Director of The Data Center, this session will help public managers balance enthusiasm with caution, opportunity with accountability—and turn curiosity into action.

In this session led by John Wihbey, participants will explore how these tools can be thoughtfully integrated into public communication workflows while upholding standards of quality, transparency, and ethics.

In this workshop, the City of Portland, Oregon will share how they piloted an AI-powered solution to streamline permitting appointment scheduling.

Around the world, governments and international organizations are taking different approaches to shaping the future of AI—some focused on technological advancement, others on human rights, safety, or geopolitical competition. You’ll gain a clear picture of key actors, the goals driving their efforts, and the tradeoffs each approach entails.

In this interactive session, Josh Martin, former Chief Data Officer for the State of Indiana, and Jamie Kimes, founder of The Idea Garden, will explore how AI can be a force for good—especially when it comes to supporting neurodiverse individuals and unlocking new forms of human potential.

This workshop offers a practical guide to navigating the vendor landscape, evaluating AI tools, and setting clear expectations for trustworthy implementation.

In this session, we’ll unpack how conversational bots work, what they can (and can’t) do, and what risks to watch for when deploying them in the public sector.

This session explores current and potential applications of AI in law enforcement, highlighting real-world implementations, core technologies, and their operational benefits and limitations.

This foundational session will introduce law enforcement and public safety professionals to the core concepts of Artificial Intelligence, with a focus on applications in policing.

Understand the case for public engagement in an AI era. Discuss the values, risks, and potential of AI to support civic participation—if designed well. Come away with a nine-step checklist for designing effective and efficient engagement with AI.

This workshop will emphasize fairness, accountability, and transparency in the deployment of AI in public safety. It will also offer practical guidance on how to conduct regular bias checks, establish clear lines of accountability, and ensure transparent decision-making.

Explore how to select the right AI tool for the right purpose from deliberation to co-creation, from problem definition to solution identification.

Learn a practical framework for structuring inclusive, AI-supported public engagement.

Learn how AI can help communities identify and frame policy challenges collaboratively, moving beyond expert-driven problem definition to inclusive priority- and agenda-setting.

Learn how to systematically analyze and structure participation feedback.

This opening session introduces the series’ core themes: clear messaging, media logic, and the evolving role of AI.

This session will guide public safety executives through key steps in developing effective AI policies tailored to their agency’s mission.

An exploration of how generative AI tools can support message drafting, from speeches to FAQs—what works, what doesn’t, and how to stay in control.

This session will help executives develop stakeholder engagement strategies and processes that support trust, transparency, and shared ownership throughout the AI lifecycle—from problem definition to deployment.

Learn how to design AI tools with—not for—diverse communities facing language and cultural barriers.

An introduction to AI tools, their risks and opportunities, and what every public communicator should understand.

Discuss the principles of transparency, accountability, and bias mitigation when using AI in the public interest.

Learn practical techniques for translating legal, economic, and technical content into messages that the public can understand and act on.

Explore how narrative techniques can help public agencies connect with diverse audiences and improve message retention.

This workshop will examine how predictive algorithms are developed and deployed in law enforcement, the risks of feedback loops and discriminatory outcomes, and practical steps agencies can take to evaluate and mitigate bias.

Master AI tools for processing large volumes of public input while preserving nuance, sentiment, and minority perspectives.

Examine best practices for communicating under pressure—focusing on tone, timing, and transparency during high-stakes moments.

Learn how to use visuals and video to enhance clarity and engagement, while avoiding cliché designs, AI-generated “slop,” and misinformation traps.

This session will explore how law enforcement agencies are using facial recognition, from suspect identification to surveillance, and examine the ethical, legal, and technical challenges it raises.

This workshop shows how policing professionals can use body cam footage to improve officer communication and training, assess the impact of training, and even predict moments of escalation during police interactions.

Explore how artificial intelligence can enhance citizen assemblies and other deliberative democratic innovations.

Explore best practices for multilingual messaging, inclusive communication, and the responsible use of AI translation tools to reach diverse audiences.

This workshop will provide an overview for law enforcement executives on how governance can ensure alignment between organizational processes, regulatory standards, and AI capabilities.

Gain insight into how journalists evaluate stories and sources, and how public professionals can pitch their messages effectively.

This workshop will explore how agencies can use AI tools to strengthen community policing efforts, foster transparency, and support inclusive, participatory approaches to public safety

Hear directly from editors and reporters about how news decisions are made and how public narratives are shaped.

Learn how to build trust with reporters, respond to errors, and correct the record without escalating tensions.

Experience how AI can support structured public deliberation, from digital town halls to consensus-building platforms that bridge divides.

Understand how the digital public sphere shapes public discourse, and how public professionals can engage responsibly and effectively.

Learn how to evaluate whether AI-powered participation actually solves real problems and improves people's lives.

Explore strategies for countering misinformation and restoring credibility in an era of declining trust in public institutions.